Terms and Conditions

Legal information and general terms of sale

Identification details of the owner of this website and the general terms that apply to quotations, orders and deliveries from ISC Plastic Parts.

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI), the following details are reflected below:

The ownership of this website corresponds to ISC Plastic Parts, S.L., with registered office at Paseo de Gracia 12, 1º, 08007 Barcelona and VAT ESB62140579. Registered in the M.R.B, Volume 32365, Section 37, Sheet 6208363.

The identification and contact details of the company are as follows:
ISC Plastic Parts, S.L.
VAT: ESB62140579
Phone: + 44 (0) 161 350 0716
Email: info@isc-sl.com

Offers and orders

All supplies are subject to the general conditions set out in this document. The buyer accepts all conditions, so every order is subject to them unless otherwise agreed in writing.

Offers are valid for the period stated in them and are not binding until finally accepted by ISC Plastic Parts, S.L. All documentation and information originating from and/or accompanying the offer is for guidance only. An offer duly signed and accepted by the customer is considered a firm order.

Once the order has been received, ISC Plastic Parts, S.L. will confirm it, stating the delivery time, price, quantity and payment terms. Order cancellation is governed by the Cancellation, Withdrawal, Returns and Refund Conditions set out below; in particular, business customers may cancel an order until 17:00 CET on the second working day after its confirmation, provided the order has not yet left the warehouse.

Catalogue and offer prices may change for reasons such as increases in raw material prices, printing errors or increases in the consumer price index. Once an order has been confirmed, the confirmed price will not be changed.

Delivery and ownership

Supply will be carried out according to the information sent to the customer and under strict compliance criteria. However, any claim for failure to meet the delivery time for reasons not attributable to ISC Plastic Parts, S.L. is excluded.

Goods will only be insured at the express request and expense of the buyer.

ISC Plastic Parts, S.L. may make partial deliveries of an order until it is completed.

Goods remain the property of ISC Plastic Parts, S.L. until they have been paid for in full.

Product and claims

ISC Plastic Parts, S.L. is constantly improving its service and may therefore, without affecting orders already confirmed, change any of the characteristics of the items in the catalogue and reserves the right to withdraw them without prior notice.

Business customers: any claim regarding the goods must be made within 14 days of receipt; after this period the goods are deemed accepted, without prejudice to hidden defects under the law. Consumers: have a 14-calendar-day right of withdrawal and the legal guarantee of conformity, under the terms of the Cancellation, Withdrawal, Returns and Refund Conditions. Business customers cannot return items specially manufactured outside the standard range. For consumers, only goods made to their specifications or clearly personalised are excluded from the right of withdrawal (art. 103(c) TRLGDCU); a catalogue item manufactured or ordered because it is out of stock is not excluded.

Dimensions are given in millimetres unless another unit is stated. The applicable tolerances are those shown on the drawing or technical data sheet of each item. ISC Plastic Parts, S.L. provides the tolerances of its parts, and no claims will be accepted for deviations within those tolerances. In all cases we recommend requesting samples and carrying out the necessary tests.

If an analysis and/or certificate is required for any product in the catalogue, it must be requested in advance and in writing from ISC Plastic Parts, S.L., which will provide a quotation for the related costs.

Drawings, photographs, moulds, etc. shown in the catalogue may not be distributed or copied without the express written authorisation of ISC Plastic Parts, S.L.

Payment and invoicing

Any payment terms other than those established by ISC Plastic Parts, S.L. are only valid if expressly accepted by us in writing.

All orders paid in advance will receive the electronic invoice by email 24/48 hours after the goods leave our premises. As many invoices will be issued and sent as shipments are needed to complete the order. Customers with other authorised payment terms will also receive an electronic invoice. On request by email to admon@iscsl.es, a copy can be sent by post.

Business users cannot see prices directly on the website and must request a quotation for the desired quantity, which will be sent by email showing prices excluding VAT and transport costs, if any. Private users can see prices once they have registered as such and logged in. Prices shown to private customers include VAT. Shipping costs for private customers vary according to the destination country, with a flat rate for Spain of €8.00 including VAT.

Online purchase for private customers

Purchase process for private customers: choose the products you wish to buy by clicking the “Add” button. When you have finished, go to the shopping basket, where you can amend or remove any product. To continue you must be logged in as a customer. Follow the steps requested by the system and enter your delivery and invoicing addresses. Goods are shipped by a transport company. Selecting the payment method starts the payment process and confirms the order with an obligation to pay. Once the order has been placed, ISC Plastic Parts, S.L. will keep you informed of its status at all times. In accordance with Article 27.1.b of Spanish Law 34/2002 (LSSI), ISC Plastic Parts, S.L. will file the electronic document formalising the contract, which the customer may access on request, and will send a copy once the purchase is completed together with the corresponding invoice. Contracts are concluded in Spanish.

Jurisdiction

Business customers: the buyer and ISC Plastic Parts, S.L. expressly submit to the Courts of Barcelona (Spain), waiving any other jurisdiction that may apply. Consumers: the courts of the consumer’s place of residence shall have jurisdiction.

Cancellation, Withdrawal, Returns and Refund Conditions

1. Request for operational cancellation

1.1 Customers may request the operational cancellation of their order —that is, before it leaves our warehouse— by email to Customer Service (section 6), stating their wish to cancel. To speed up handling, the subject line should read “Cancellation + order no.”. This cancellation does not limit or condition the later exercise of the right of withdrawal (section 2). Cancellations of products made to the customer’s request will not be accepted when there is no stock in our warehouses and manufacturing has started, or when stopping it would entail unreasonable costs or be technically unfeasible.

1.2 The cancellation is deemed accepted when the customer receives express confirmation by email from ISC Plastic Parts, S.L. (“ISC”) with a reference number. This confirmation will be sent within 24 hours of the request.

1.3 If, after a cancellation not caused by delays or reasons attributable to ISC, the customer wishes to place a new order, it must be placed exclusively through the website. New orders sent by other means will not be accepted, without prejudice to the legal channels for complaints or the exercise of rights.

2. Right of withdrawal

The right of withdrawal applies only to consumers as defined in Spanish Royal Legislative Decree 1/2007 (TRLGDCU). Purchases made by companies, professionals or self-employed persons for purposes related to their business are excluded, unless expressly agreed in writing.

2.1 Consumers have 14 calendar days from receipt of the product to withdraw without giving any reason. To exercise this right, send a clear statement to cs@iscsl.eu or by post, or use the withdrawal form; ISC will acknowledge receipt by email. Consumers must return the product within 14 calendar days of that notice to: ISC Plastic Parts, S.L., Carrer d'en Ribes 16 AC, 08970 Sant Joan Despí (Barcelona), Spain. A consumer who cancels an order before receiving it is exercising this right of withdrawal.

2.2 Return costs: the consumer bears the direct cost of returning the product, unless ISC expressly agrees to bear it or did not inform the consumer beforehand. The consumer may use the return label provided by ISC, the cost of which will be charged to them.

2.3 ISC will refund all payments received, including standard initial delivery costs, using the same payment method within 14 calendar days of being informed of the withdrawal. ISC may withhold the refund until it has received the product or until the consumer has supplied proof of having sent it back, whichever is earlier.

2.4 The exceptions of Article 103 TRLGDCU apply (goods made to the consumer’s specifications or personalised, goods liable to deteriorate or expire rapidly, sealed goods unsealed after delivery for hygiene reasons, etc.).

3. Returns and cancellations outside the right of withdrawal

3.1 Returns outside the legal cases of withdrawal will not be accepted, except for:

cases covered by the legal guarantee of conformity (Articles 114 to 124 TRLGDCU);
incorrect deliveries or transport damage attributable to ISC or to the carrier contracted by ISC, where this is proven;
any other return required by consumer protection law.

3.2 Where the customer requests cancellation of an order outside the withdrawal period and this results in a balance in their favour:

Business customers (non-consumers): may cancel an order until 17:00 CET on the second working day after ISC confirmed the order. After that, cancellation will not be accepted unless expressly agreed in writing with ISC. Neither this deadline nor the handling fee below applies to a consumer's withdrawal under section 2.
For accepted cancellations, ISC may apply a handling charge to cover the administrative and banking costs of the operation.
This charge will never exceed 5% of the amount to be refunded, and the exact amount will be communicated to the customer in advance.
No handling charge will be applied when the cancellation is due to lack of conformity of the product, a delay attributable to ISC or any other circumstance covered by the legal guarantee.

3.3 The handling charge will never be abusive or exceed the costs actually incurred by ISC.

4. Refund procedure and deadlines for voluntary cancellations

4.1 Once the cancellation has been confirmed and any handling charge deducted, the refund will be made using the same payment method within a maximum of 30 working days (14 calendar days in the case of a consumer's withdrawal) from confirmation, unless the applicable law sets a shorter period, in which case that period prevails.

4.2 If the original payment method does not allow refunds for technical reasons, the customer may choose an alternative method at no extra cost.

5. Legal guarantee and other consumer rights

These conditions are without prejudice to the legal guarantee of conformity (Articles 114 to 124 TRLGDCU) and any other mandatory consumer rights under Spanish and European Union law.

6. Customer Service

Email: cs@iscsl.eu · Opening hours: Monday to Friday, 8:00 to 15:00 CET.

7. Dispute resolution and complaint forms

ISC does not participate in any alternative consumer dispute resolution scheme.

As a distance seller, ISC makes the official complaint forms available to consumers in PDF format; they can be requested by email at cs@iscsl.eu.

8. Personal data

Personal data is processed in accordance with our Privacy Policy.

In force since October 2026.